Billing

How do I cancel my subscription

You should do this yourself through the app by using the following steps:

  • Click on ‘profile’

  • Click on the cog icon top right

  • Click on ‘edit profile’

  • Click delete account

If you purchased directly with us this will deactivate your account and cancel your payments. If you subscribed via Apple or Google then you still follow this process but you will need to also unsubscribe via your account with them, instructions are below.

How do I cancel my Apple Subscription.

If you purchased your subscription via the App Store:

Open the Settings App

• Tap your name

• Tap subscriptions

• Tap Tethered

• Tap Cancel Subscription

If you don't see Cancel, the subscription is already cancelled and will not renew. For more information on managing App Store subscriptions, click here.

How do I cancel my Google Play Subscription

If you purchased your subscription via Google Play:

• Open the Google Play Store

• Tap Menu (3 small horizontal lines) and then Subscriptions

• Tap the Tethered subscription you want to cancel

• Tap Cancel subscription

Follow the onscreen instructions. For more information on managing Google Play subscriptions, click here.

Who can I contact if I need some help

Whilst it is your responsibility to manage your own subscriptions we are always here to help you, simply contact us and one of our team will come back to you as soon as we can.